FAQ

  • 1. What is Here2Help (H2H)?

    Here2Help (H2H) is a free service for homeowners that provides expert guidance for plumbing issues. Whether you’re looking to fix a small problem yourself, get advice on a larger project, or know when to call in a professional, H2H gives you step-by-step support and troubleshooting tips.

  • 2. How much does it cost to use H2H?

    H2H is free for homeowners! You get 12 free uses per year, which is more than enough for typical plumbing needs. If you require more than 12 uses, you can upgrade to affordable paid tiers, which are designed for property managers, handymen, and high-use industries.

  • 3. What kind of plumbing problems can H2H help with?

    H2H can assist with a wide range of plumbing issues, from small DIY repairs to troubleshooting emergencies. Whether you have a leaky faucet, low water pressure, or are planning a bathroom renovation, H2H offers expert advice and clear instructions for solving the problem.

  • 4. How does H2H generate value if I still need a plumber?

    Even if you can’t fix the problem yourself, H2H generates a detailed report that you can share with a professional plumber. This report includes all necessary information so the plumber arrives fully prepared to solve the issue in one visit, saving you time and money.

  • 5. How does The Source help plumbing businesses?

    The Source connects small and medium-sized plumbing businesses to homeowners who need help, offering a steady flow of jobs without the need for expensive marketing. Jobs are distributed based on your expertise, ensuring you only receive work that matches your skills.

  • 6. What is the “emergency by committee” system for plumbers?

    The “emergency by committee” system allows plumbing businesses to be on call for emergency jobs only when they choose to be. This ensures you get emergency work when you’re available, and allows you to fully disconnect and take time off when you’re not on call.

  • 7. How does H2H ensure I get the right plumber for my job?

    When you need a professional plumber, The Source ensures you’re matched with the right expert for your specific job. The system checks reviews, business expertise, and the type of work required to ensure the plumber who arrives is fully equipped to handle your issue.

  • 8. How does H2H differ from online forums like Reddit?

    Unlike online forums, where you might get conflicting or unreliable advice, H2H offers expert, personalized guidance based on your exact plumbing issue. You also have the added benefit of generating a professional report for your plumber if needed.

  • 9. Is The Source only for small businesses?

    While The Source is designed to help small and medium-sized plumbing businesses, it can benefit companies of all sizes by providing a steady stream of jobs and managing workloads more effectively. As The Source grows, it may expand to accommodate larger companies as well.

  • 10. How can I get started with H2H or The Source?

    Getting started is easy! If you’re a homeowner, simply sign up for Here2Help and start receiving free plumbing advice today. If you’re a plumbing business, join The Source to receive job leads that match your expertise and enjoy a balanced, efficient workload.